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FAQ

GENERAL

+What’s the 1% that isn’t natural?

We’ve included Hyaluronic Acid in our body wash, because it’s the best moisturizer available. It’s made originally from sugar, and while it’s sourced naturally, we hesitate to call it natural because it’s created in a lab environment.

+What is Hyaluronic Acid?

Hyaluronic Acid is a long chain sugar naturally occurring in the human body. 80% of it is located in your skin, and the rest is mostly found in joints and ligaments. It holds 1000 times its weight in water! Larger chains of hyaluronic acid are used in high-end skin creams to create a protective layer on the skin’s surface.

Through modern technological advances, it’s now possible to create Hyaluronic Acid chain small enough to be absorbed directly into the skin. We use this short chain Hyaluronic Acid in our body wash to cause water to be absorbed into the skin. This results in your skin feeling healthy and hydrated, improves collagen production in the cells, and ultimately reduces the look of fine lines and wrinkles. Along with other star ingredients, like MSM and Reshi Mushroom, Hyaluronic acid also works to improve absorption of many of the beneficial ingredients found in many of the 30 extracts in our formulation.

+Why isn’t it 100% organic?

We use organic oils and ingredients wherever possible. Some of our ingredients are either sourced from areas where we cannot guarantee they are organic, or it makes no sense for them to be grown organically. None of our ingredients are grown using pesticides or are genetically modified.

+How long does an 8oz bottle last?

About one month. Most larger bottles on the market are diluted with water or are designed so that you use far more product than is necessary. We’ve included a pump on the bottle to ensure you can use only what you need. That way, an 8 oz bottle easily lasts a month with regular showers.

+I’m interested in your products. Do you offer samples?

You spoke and we listened! We’re in the process of creating a sample size for people who have never tried our product. In the meantime, we offer a no-questions-asked money back guarantee, and we pay shipping for returns. You’re welcome to purchase a bottle, and return it for a full refund if you’re not happy for any reason.

+Do you have larger bottle sizes?

We’re currently working on providing a 16 oz version of our body wash.

+Do you have other scents or an unscented body wash?

At this time, we only have one scent. We do not offer an unscented version because so few people request it. However, our scent is completely hypoallergenic and has been designed for people with sensitive skin. Because we don't use artificial fragrances, most people find that the scented version does not irritate their skin like other brands.

+What happens if I don’t like the product I ordered?

You may return any products purchased (used or unused) within 30 days of the initial purchase date. The product must be at least 1/2 full to be eligible for a return if used. We’ll even pay the shipping back in the US.

+Do you have any other products on the horizon?

Yes! We’re working on a shampoo, conditioner, eye serum, moisturizer, and shave cream. Due to the high standards of quality, and because we work to make sure every ingredient is natural and sourced sustainably, this is a much more involved process than most other companies.

+Do you test on animals?

Absolutely not. Our products are never tested on animals.

+Do you accept PayPal, Apple Pay, Android Wallet?

We accept Apple pay and Credit cards at the moment. We are considering PayPal in the near future.

+Can I pay by check or over the phone?

At this time we only sell online. We cannot accept bank check or transfers over the phone.

+I tried using a discount code, but it’s not working. What should I do?

If your discount code isn’t working, feel free to reach out to us! Our customer service is extremely responsive and is here to help.

+Do you sell products offline?

At this time, you can get our products at our website and on Amazon only. We’ll be working to put our products in stores in the near future.

+It doesn’t seem to lather the way other products do, why is that?

Almost every men’s body wash on the market uses Sodium Lauryl Sulfate or Sodium Laureth Sulfate as a soap. While this ingredient lathers very well, it also dries out your skin and leads to excess oil production and dry skin. These products strip your skin of all oils and moisture, and then replace it with synthetic moisturizers or natural oils.

Our body wash has been designed to work just as well without having to lather, so you can also use it as a shave soap. We designed it to lather best when used on a bath sponge, and not to lather when used any other way. Needless to say, it doesn’t need to lather to get you squeaky clean. Best of all, Our product does not dry your skin!

+Is it really 100% Vegan?

Yes! No animal products or byproducts are used in making our product. We hold high standards.

SHIPPING

+When will my order be shipped?

You order is shipped out using 2 days shipping to anywhere in the United states. If you order before 2PM PST, your product ships out the same day, otherwise it ships out next day, except on Sundays.

+What if my bottle arrived damaged?

Sometimes bottles are damaged during the shipping process. If your bottle arrives damaged, please feel free to contact use at orders@masonandbirch.com and we’ll happily send you out another bottle.

+I haven’t received my bottle yet, what should I do?

In the rare case that you don’t receive your bottle, please contact us and we’ll be happy to send you out another bottle.

+What are your shipping rates?

Our Shipping rates are calculated per order based on what the shipping company charges. You may find that your shipping rates are a little cheaper if you’re lucky enough to live close to one of our distribution centers.

+Do you ship internationally?

We ship anywhere in the world, except for countries prohibited by international law.

+Do you offer gift cards?

We do not offer gift cards at the moment, unfortunately because we only have one product at the moment. When we expand our product line, we’ll be offering gift cards.

SUBSCRIPTION

+How do your subscriptions work?

Our subscription offering is very flexible. You can choose the frequency of when you receive your service, you can skip a month, or cancel anytime from your account dashboard. We do not lock you into any minimum purchase amounts.

+Can I cancel at anytime?

Yes! You’re welcome to cancel at any time from your account dashboard. You can also email us and we’ll be happy to edit your subscription.